FAQs

Refunds

Due to the custom nature of the products refunds are not offered.

At the time of ordering we will confirm your products specifications. Once we start production of your item, we can not make any changes.

Please be sure to check the spelling on the mock up. Once approved we can not make changes after the fact. 

If you decide to cancel your product order prior to completion or engraving, refunds will be not offered. If possible a credit for what you have paid can be applied towards another piece.

 

Pick-up In Wasaga Beach

If you chose to pick-up your item in Wasaga Beach, you will have 30 days from the time it is completed to pick it up. After that all items, Including custom products will be donated or scrapped. I do not have the space to keep all the items any longer. If you are going to be unable to pick-up your item within the 30 days I suggest you choose the shipping option.

Outdoor Signs

All signs come with a coat of sealer but that does not mean they are water/weather proof. Do not leave signs outside unprotected from the elements as over time it will take its toll on your piece. Place under a covered area to keep it protected. If you plan on using a sign outdoors in the direct elements please advise us when ordering and we can apply additional coats of sealer to help prevent damage. All signs will eventually start to show wear and tear or fading due to the elements.